DELIVERY

GREECE

Once the product of your choice has left from our warehouse, we will send an automated mail to inform you. There is an additional 2,5€ charge for orders under 60€ if you choose ”cash on delivery” as your payment method.

WORLDWIDE

We ship our products abroad by UPS courier.

1. In the deliveries concerning purchases over 100 € transport costs are free.
2. For orders less than 100 € transport costs are as follows:

• For standard shipping (6-7 days): 12 €
• For express shipping (2-3 days): 18 €

NOTE: Non-EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions, and other local requirements for which our company shall bear no liability.

PAYMENT & SECURITY

ORDER OF PRODUCTS AND CONSUMER PROTECTION

Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

1. You need to fill in the special form with the necessary data in order to enter into the sales agreement
2. You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the ‘ACCEPT’ button, as shown online to all users of our website.

To facilitate payment for those who wish to buy products from our e-shop, offers the following payment methods:

1. By charging your credit card. Charging of credit card takes place on the date the procedure of dispatching of products begins. Our website, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control. It is important to specify necessarily a phone number and a valid e-mail address. 
2. By cash on delivery (Greece only) upon the reception of the ordered products. In this case, the customers will be charged the amount of 2.50 euros (VAT 24% for Greece).

Before the completion of the order, our company informs consumers through our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.

Upon sending the order form, consumers receive online a copy of their order that they may save.

All prices shown under the relevant lists of each product include VAT; We reserve the right to change prices without notice to the consumers. Moreover in case of technical issues we can cancel online orders that were completed in wrong prices.

NOTE: Non-EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements for which our company shall bear no liability.

SECURITY

Our company has taken all necessary precautions in order to guarantee the best possible security for your data. The website uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. Our certificate has been authorized by VeriSign, the leading provider of the most trusted solution for online security.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

RETURN POLICY

Want to make a return? No problem!

You can do so just by following the guidelines below.

1. You are liable on a full refund
2. You are liable to make changes to the same or another product

Refund is valid for:

• All orders within Greece
• All international orders
• All orders placed with Credit/Debit card or PayPal for Cyprus

There’s no need to let us know you’re returning something, just fill it in the returns note inside your parcel and pop it back to us.

Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method (shipping costs are excluded from the refund). c. Attach your receipt.

To return your product please mind the following:

• The returning product(s) must be in excellent condition with all labels and tags attached.
• The packaging must be firm, for prevention of any possible transportation damage.
• You are responsible of paying the full cost/charge of your return.

CONSUMER RIGHTS

1. WITHDRAWAL
   You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return. In order to perform your right of withdrawal, you need to fill in and sent us the special ‘return form’ that you can find here. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company. In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, we undertake to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 3-5 working days. Once we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, we enable you to submit online any complaint by filling in the relevant contact form that you can find here.

ORDER CANCELLATION
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted. 

RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost. (Options for return: a) crediting of account b) refund of money – through the same way payment was made (e.g. credit card) . All products returned to us undergo meticulous quality control. For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.

Also be reminded that:

• Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
• The refund process usually takes 5-6 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.

All parcels must be sent back to the following address:

THE BYZANTINE ART
Apollonos 26, Athens P.O. 10556 , Greece